Experts throughout the world agree: health care must evolve into a new model, whereby it is not the care institutions that take centre stage, but the person with a request for care. That changes the classic view of medical treatment. The traditional approach is replaced by a multidisciplinary approach in which the quality of care and life have a central position, and which is more focused on prevention and the promotion of healthy living.
Quality assurance is crucial in this. That is the expertise of Svin Deneckere, director of the Flemish Institute for Quality of Care (VIKZ). The aim of VIKZ is to make the quality of care measurable, so that both the care provider, the authorities and the patient can see where there are points for improvement, says Svin. “We support the care & health sector in Flanders to develop these quality measurements, and to report the results to the public on our website zorgkwaliteit.be. After all, the citizen must be able to find out where he can find the best quality of care for his problem. In this way, the quality of care becomes a stimulus for improvement.”